"Bricked" Viewty Helpdesk

[Tolvier]

This is for those of you that may have "bricked" your phone, to request help.

When requesting help you must include:

• The firmware version that came with the phone.
  The network you are on.
  Language you phone is in
  Whether your phone was/is locked
  A FULL description of what you attempted and HOW you attempted it
  What happens when you turn the phone on, detailing any error messages?

Before posting a question, please read below to see if it has been answered already.

When posting replies to help people out use standard forum etiquette and use the "@" symbol to show who you are aiming advice at.

[Tolvier]

Originally Posted by karwan11

The firmware version that came with the phone: I dont know

The network you are on: at this moment T-mobile in 1 mounth it wil ben orange

Language you phone is in: dutch


Whether your phone was/is locked; NO he was not locked

I can use efs

I installed 10.e but the phone start type my paswoord and go off on off on off



please help

[Tolvier]

@karwan11

did you copy the modules folder?? did u make a backup??

[karwan11]

not of the module map no
but I didnt have any thing on it I have it just a week

but iam nou going back to the shop I cant do anything and I need a phone

[juleanu]

hi there, big problem. i had 10a, unloked at vodafone. did complete reinstall the firmware, and phone starts, everything seems ok, and when pressing camera button freezes up, try switching between camera, video or picture viewer, the same. and when putting to mass storage and plugging usb, the same. did the firmware install again with my backup this time, same result. help please!!

[Tolvier]

copy the module folder to the phone! ? did u do this? xoxo

[juleanu]

no, not directly. vith v10a no chance, so i tried 10e with modules from 10a and now working perfect. still the phone info shows v10a . thank you anyway

[Tolvier]

thats the way its ment to be done, read the instructions properly

[brockyneo]

Hi i had vodafone firmware 10c installed and i tryed to update to no branded firmware 10e but my back up of firmware didnt install on pc now it wont go past the refreshing screen ive downloaded firmware 10e and tried to put files in to TOTO and still no luck please help

[jools]

@ArchonX - I always refresh each folder contents after making any changes. Firstly I would load back all files and folders from a back up. Not sure what else to suggest at this stage.

@brockyneo - Firstly, these are not updates, if yo just blindly copy files across you will probably have problems even when the phone boots. Secondly, you don't install the firmware on your pc, you just copy all the files off, first, as a back up. Naming the LGAPP folder to TOTO allows you to do this, but after you are done copying the files off the phone. You should rename the TOTO folder back to LGAPP. I suggest you connect to the phone, if the main folder is named TOTO, name it LGAPP then refresh the folder contents (right click in the folder and click refresh) then disconnect the phone via EFS. You will then be asked to reset the phone, click yes. The phone will then try and re-boot.

Let us know what happens when you have done this.